We Get It: Accidents Happen
Hey my friend, we’ve been there！That moment when you’re deep in the creative zone, only to realize you’ve spilled a pack of diamonds or discovered a color is missing. That wave of frustration? We totally get it. We created our diamond painting kits to bring you peace and joy, not stress.
Our Promise: Lifetime Free Replacement
Unlike others, our promise is simple and truly worry-free. We provide a lifetime free diamond replacement service because we want your masterpiece to be completed, no matter what. There are no quantity limits and it’s valid for life. Just let us know, and we'll take care of it, because your happiness matters most to us.
How to Claim: It's Easy!
Claiming your guarantee is as simple as creating with our kits! J
Send an email HERE, along with the following information:
- Your name and your order number
- A brief description of your problem along with the photo or video
- Then, please tell us how to make you a happy, satisfied customer.
A customer support agent will get back to you within 48 hours.
Our Final Goal: Your Joy
Your creative journey should be a path of pure joy, not a puzzle of missing pieces. This guarantee isn't just a policy; it's our promise to you. So go ahead, relax, and create with confidence. We’ve got you covered.